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Travel Advisor

New Role – Brighton, East Sussex
Department New Role
Employment Type Permanent
Minimum Experience Experienced

Do you have a passion for travel and learning outside the classroom? Do you enjoy building a strong customer relationships and working hard to deliver everything you promise?

We are a specialist travel company with an excellent reputation, providing trips for groups all over the world. We are looking for a dedicated and driven sales person to join our team as a Travel Sales Executive (Travel Advisor). 

There are many perks for working for Equity including our fantastic work culture and the benefits we provide, including but not limited to:

  • Bonus and Commission scheme
  • Perkbox
  • Cycle to work scheme
  • Holiday salary exchange scheme
  • Childcare vouchers
  • Loads of local discounts!

Don't believe us? Why not check out our Facebook page to see what we get up to! - https://www.facebook.com/EquityStaff/ 

Duties within this role are as follows:

Proactive Selling

  • Identifying and acting on key sales opportunities to deliver team and individual targets
  • Converting enquiries into sales whether they are from telephone, web, email or face to face appointments.
  • Identifying up-sell opportunities for all products, and switch selling where possible according to the needs of the business
  • Identifying and maximising cross selling opportunities across all products
  • Actively seek face to face meetings with party leaders - where deemed logistically appropriate
  • Committed and driven to achieve challenging targets set by Sales Managers and Sales Management team.

Customer Service and Complaint Handling

  • Providing excellent customer service at all times.
  • Acting as an ambassador for Equity with all communication and interaction
  • Introduce/sell our product via presentations at parents evenings as well as attending parents information evenings for tours already booked – where deemed logistically appropriate
  • Deal with complaints and issues timely and efficiently in line with business procedures and profitability.
  • Responding to all enquiries within 24 hours as per company policy and procedures.

Sales Support

  • Participating in sales campaigns as indicated by your Sales Manager
  • Maintaining a good working knowledge of all current sales and marketing campaigns whether by brochure or e-marketing
  • Assisting bookings from point of enquiry through to post tour communication, in liaison with office based Sales Support and Product Delivery teams.
  • Maintaining history of all communication on the company’s systems including telesales, CRM, summer and winter reservations.
  • Commercial awareness including an awareness of team targets.

Product Knowledge

  • Developing and maintaining excellent product knowledge by keeping up to date with new products and curriculum
  • Attending product and skills training and utilising this training to enhance your sales performance.

What we want from you:

  • Proven success in, and a passion for sales in a demanding and target driven environment.
  • Knowledge, understanding and experience of a consultative selling approach, with the ability to identify and meet customer needs in order to secure a sale.
  • Ability to present to groups of people utilising Microsoft PowerPoint and other tools to engage with customers.
  • A flexible and adaptable approach to the working day, with the ability to manage your time in the most effective and time efficient way in order to utilise your exposure in your geographical area.
  • Confident, presentable and able to adopt a professional demeanour during face to face meetings with predominately school teachers
  • A strong sense of personal ownership and initiative in order to drive sales through to completion.
  • Excellent communication skills, both written and verbal.
  • Experience within the Education and/or travel sector would be a distinct advantage
  • Good working understanding of office IT products including MS Word, MS Excel, MS Outlook and MS PowerPoint
  • Car driver with full, clear licence - desirable

This is a truly stimulating role with a great bonus and commission scheme.  If you possess the above attributes and are looking to work in a challenging yet extremely rewarding environment we would love to meet you! Please apply with an up-to-date CV and a cover letter telling us why you should be considered for this role.

Competitive Salary

No Recruitment Agencies.

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  • Location
    Brighton, East Sussex
  • Department
    New Role
  • Employment Type
  • Minimum Experience
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